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EV Cables Privacy - GDPR Protection Update

1. Introduction

This privacy policy sets out how EV Cables Ltd uses and protects any information that you provide to EV Cables Ltd (including information provided through the website www.evcables.co.uk  or other websites through which EV Cables Ltd provides its services to you (“Websites”)).

EV Cables Ltd is a UK Limited company based in the UK which supply goods and services in the electric vehicle market. As such EV Cables Ltd may process personal data of its customers, contacts and visitors to its Websites.

 

2. Personal data and Basis for Collection

For the purpose of Data Protection Legislation, where personal data is provided directly to EV Cables Ltd through use of the Website, email, or other means EV Cables Ltd will be a data controller (as defined in the Data Protection Legislation) of such information. Where EV Cables Ltd is provided with information only for the purpose of performing a contract or where EV Cables Ltd cannot determine the use of such information, EV Cables Ltd will be data processor (as defined in the Data Protection Legislation) of such information.

EV Cables Ltd may collect, use, store and transfer different kinds of personal data about you which EV Cables Ltd have grouped together as follows:

  • Identity Data including names, username or similar identifier, title, job title, directorships.

  • Contact Data including billing address, delivery address, email address and telephone numbers.

  • Financial Data including payment card details.

  • Transaction Data including details about payments to and from you and other details of products and services you have purchased from EV Cables Ltd.

  • Usage Data including information about how you use EV Cables Ltd’s Services or submit an enquiry or query through the Websites.

  • Marketing and Communications including your preferences in receiving marketing or surveys from us and our third parties and your communication preferences.

  • Additional Information including additional information you chose to provide to us.

Unless you provide such information to us to customise the service we may provide to you, EV Cables Ltd does not process any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor does EV Cables Ltd collect any information about criminal convictions and offences.

 

3. If you fail to provide personal data

Where you fail to provide personal data when requested, EV Cables Ltd may not be able to provide warranty for products without the user providing proof of purchase.

 

4. How is your personal data collected?

EV Cables Ltd use different methods to collect personal data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, e-mail or otherwise. This includes personal data you provide when you:

  • apply for the Services;

  • give us some feedback or complete a survey;

  • request marketing to be sent to you; or

  • create an account on our Websites.

 

5. Purposes for which EV Cables Ltd will use your personal data

Set out below is a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact dataprotection@evcables.co.uk if you need details about the specific legal basis we are relying on to process your personal data.

Purpose/Activity

Types of Data

Lawful Basis for processing

To register you as a new customer or member and verify your identity when using log-ins

(a) Identity

(b) Contact

Warranty

To process and deliver the Services including:

(a) Managing payments and charges

(b) Contacting you and corresponding about the Services

(c) to provide support to the services

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

Performance of a contract, sale and sale support

To respond to queries and enquiries

(a) Identity

(b) Contact

Legitimate interests (to offer similar services or offers)

To undertake any marketing to you

(a) Identity

(b) Contact

Legitimate interests (to offer similar services or offers)

Business Performance – To manage our business performance and assess client satisfaction and improvement to our Services

(a) Identity Data

(b) Individual Data

Legitimate interests (to improve the services we provide)

6. Change of purpose

EV Cables Ltd will only use your personal data for the purposes for which it was collected.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. How your personal data may be shared

Personal data that EV Cables Ltd collects in accordance with this Privacy Policy, may be shared as follows:

  • with third party consultants selected by EV Cables Ltd, such as product checkers and logistic companies.

  • with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

  • with third party debt recovery agencies;

 

8. How EV Cables Ltd stores personal data

For secure storage, EV Cables Ltd ensures that it stores your personal data within the UK.

EV Cables Ltd may share your personal data with some third parties who are based outside the EEA. In this case, EV Cables Ltd will ensure that the appropriate security measures and processing provisions are in place to protect your personal data. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

9. Personal Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any warranty, legal, accounting, or reporting requirements. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligations and good practice. These retention periods depend on the nature of the information, and are subject to change. If you have any questions in this regard, please contact us using the details below.

 

10. Your Rights

Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data. These include the right to:

  • request access to your personal data;

  • request correction of your personal data;

  • request erasure of your personal data;

  • object to processing of your personal data;

  • request restriction of processing your personal data;

  • request transfer of your personal data; and

  • right to withdraw consent.

To exercise any of the above rights please email your request to: dataprotection@evcables.co.uk.

Where you exercise your right to erasure or where information is deleted in accordance with EV Cables Ltd’s retention policy, please note that after the deletion of your personal data, it cannot be recovered, so if you require a copy of this personal data, please request this during the period EV Cables Ltd retains the data.

 

11. Children

The Website is not intended for children. EV Cables Ltd will not knowingly collect any personal data from persons under the age of 18 and will immediately delete any such data subsequently so determined.

 

12. Complaints

If you would like to make a complaint in relation to how EV Cables Ltd may have stored, used or processed your personal data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). EV Cables Ltd would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this Privacy policy and your duty to inform us of changes

As and when necessary, changes to this privacy policy we will posted here. Where changes are significant, we may also email all our registered users with the new details, and where required by law, will we obtain your consent to these changes.

This Privacy Policy was last updated on 25th May 2018.

13. Questions and Contact information

For any questions or for further information, please contact: dataprotection@evcables.co.uk