eBay & Amazon Warranty
The following is NOT covered and will invalidate the warranty
- Physical abuse and damage.
- Commercial use of the cables.
- Rust - Rust will develop if you do not use the rubberised cover and is not covered under the warranty.
- Water damage - Water damage is not covered by the warranty. Water and moisture is the No.1 reason for cable failure so please keep the cables out of puddles and dry where possible.
- Domestic wear and tear
- Any tampering or customisation of the item
Please Note: Items must be in a ‘reasonable’ used or as new condition - if item shows signs of being abused EV Cables reserves the right not to refund or replace.
Please Note:
1. All cables returned to EV Cables/Cable Workshop UK are tested in laboratory and on-the-road conditions.
2. Any item returned in working order will be sent back to the owner - in circumstances such as this we reserve the right to charge a £15 processing fee plus shipping fee before the cable is released to be returned.
3. In the case of a refund - refund will be made within 14 days of receipt of the product and if the product is in unused condition.
4. Only the cost of the product will be refunded. Any postage costs will not be part of the refund.
Damaged products
If you receive a damaged product, please contact us within 48 hours of delivery. We will arrange an exchange or refund as soon as possible.
Please Note: Items must be unused and packaging in good as new condition.
In the case of a refund - refund will be made within 14 days of receipt of the product.
Refunds
You have 30 days to change your mind about the purchase. A refund of the sale is available within 30 days (excluding postage costs) if the Item is new and has never been used. Please use the return procedure outlined below.
There are no refunds after 30 days. If the product is defective, please use the return procedure below to have the item repaired under warranty or replaced. Should the item be over 30 days and used, we reserve the right to replace with a refurbished cable. The warranty on all cables sold through eBay and Amazon is 12 months from the invoice date.
Only the cost of the product will be refunded. Any postage costs will not be part of the refund.
Before returning the cable
If the cable was working prior and suddenly stopped, please check for water damage and corrosion. This is the most common problem experienced and is not covered under warranty. You can try and clean the terminal with some steel wool on a match.
Return Procedure
1. Go onto our support portal:
https://support.evcables.co.uk/support/tickets/new
2. Select either Amazon or eBay Warranty Return from the drop down menu.
3. Fill in the details of your purchase details.
4. Submit your request. We will review your request and respond within 24 hours.
5. Once your warranty return has been approved, you will be emailed detailed instructions on how to return the item. Unless the item is not as described or defective on receipt, the cost of returing the item is by the buyer.
Please Note:
1. All cables returned to EV Cables/Cable Workshop UK are tested in laboratory and on-the-road conditions.
2. Any item returned in working order will be sent back to the owner - in circumstances such as this we reserve the right to charge a £15 processing fee plus shipping fee before the cable is released to be returned.
3. In the case of a refund - refund will be made within 14 days of receipt of the product and if the product is in unused condition.
4. Only the cost of the product will be refunded. Any postage costs will not be part of the refund.
Click on the following link to get started with your eBay or Amazon return
