FREE Cable Carry Bag*

Exclusive FREE 1/2/5 Year Warranties*

FREE Delivery for UK/EU Orders Over £99*

Generous 365 Day Returns Policy*

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Free EU & UK Shipping

Industry Leading 365 Day Returns

Industry Leading 2 Year Warranty

Warranty, Returns and Cancellations

1/2/5 Year Warranty

Our industry leading 2/5 year warranties mean that if one of our products develops a defect that can be attributed to a manufacturing fault then we’ll repair or replace it up to 2 Years/5 Years after date of purchase.
*5 Year Warranty only applies to our Generation 2.0 cable products/ 2 Year Warrany only applies to our Generation 1.0 cable products/ 1 Year Warrany only applies to our Component, Accessories, and Portable Charger products

The following is NOT covered and will invalidate the warranty

  • Physical abuse and damage. 
  • Commercial use of the cables.
  • Rust - Rust will develop if you do not use the rubberised cover and  is not covered under the warranty. 
  • Water damage - Water damage is not covered by the warranty. Water and moisture is the No.1 reason for cable failure so please keep the cables out of puddles and dry where possible.
  • Domestic wear and tear
  • Any tampering or customisation of the item

Please Note: Items must be in a ‘reasonable’ used or as new condition - if item shows signs of being abused EV Cables reserves the right not to refund or replace.
Within the UK and EU, we will organise for pickup and send a repaired item or replace with another fully tested item of the same type. Items from ‘The Rest of the World’  will need to be sent back to EV Cables by the customer and at their own expense. Once we recieve the item back we will send a repaired item or another fully tested item of the same type.
If an item is returned, and after tests, is not determined to be faulty we cannot offer a refund or replacement. Any item returned in working order will be sent back to the owner - in circumstances such as this we reserve the right to charge a £15 processing fee plus shipping fee before the cable is released to be returned. 
Please note that all cables returned to EV Cables/Besen UK are tested in laboratory and on-the-road conditions.
In the case of a refund - refund will be made within 14 days of receipt of the product.

To request a 'faulty product' return please visit our RMA page

365 Day Returns

Our generous 365 Day returns policy means even if a product was wrongly ordered or there was simply a change of mind, we’ll refund 100% a full 365 days after the original purchase date.

Please Note: Items must be unopened and unused and packaging in good as new condition. 
There is a £15 per item fee for returns being sent from the UK, or £25 per item fee being sent from the EU, or £35 per item fee for returns being sent from the ‘Rest of the World’
If an item is returned in used condition we cannot offer a refund. Any item returned in used condition will be sent back to the owner - in circumstances such as this we reserve the right to charge a £15 processing fee before the cable is released to be returned. 
Refunds are made within 14 days of receipt of the product.

To request a '365 Day' return please visit our RMA page

Damaged products

If you receive a damaged product, please contact us within 48 hours of delivery. We will arrange an exchange or refund as soon as possible.

Please Note: Items must be unused and packaging in good as new condition. 
In the case of a refund - refund will be made within 14 days of receipt of the product.

To request a 'Damaged Item' return please visit our RMA page

Cancelling an order

Orders can be cancelled directly through our website by logging onto a customer account.  If the product has been shipped and not received, please do not accept the package and the item will be automatically returned to us for processing.

Please Note: Orders signed for and received/refused by a customer are classed as 365 day returns.  
Refunds are made within 14 days of receipt of the product.

To request a 'Order Cancellation' return please visit our RMA page